FAQs

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Once we’ve received your completed registration form, we will email you an invoice with payment details on it. We accept payments by bank transfer, childcare vouchers or tax-free government payments.

Your child’s place is guaranteed from the point that your invoice is emailed to you.

You can choose to book in for a single day, or for every day. We fill up quite quickly, so early booking is recommended.

Unfortunately we do not offer taster sessions or free trials

Unfortunately we do not offer refunds under any circumstances.

We send out a welcome email a few days before the holiday camps start to let you know everything that your child requires for the day. Most importantly, your child will need a full packed lunch, two snacks and a full water bottle.

 

The apron will be given to your child at his/her first session at Crafty Critters, and he/she will take it home with him. We always write the child’s name on the apron, but recommend that you label it properly when it goes home. Most of the children at Crafty Critters have one of our aprons, and if they are labelled, it is much easier for us to return them if they get left behind.

 

No. Your child’s place is not transferable. Whilst we have every sympathy for a sick or tired child, unfortunately we still incur financial consequences for non-attendees, from staffing costs to art materials, which are usually purchased specifically for that day’s activities.

 

Our holiday camps are designed for all primary-school aged children. Unfortunately we can’t accept nursery or pre-school children.

Yes! We offer full flexibility. You can usually drop off earlier/pick up later at a cost of £4 per hour per child within our 8am to 6pm day. Please email us to let us know which dates/times you need extended, or put a note on your child’s registration form when you fill it out.

Dropping off before 8am or picking after 6pm can be arranged at a higher rate. Please email us for details.

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